Customer Service Planner

Morgan Sindall Property Services; Welwyn Garden City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property service provider in Welwyn Garden City is seeking a Customer Service Planner to manage scheduling and enhance service delivery. The ideal candidate has a background in Social Housing and is skilled in customer communication, ensuring that service level agreements are met effectively. You'll excel at managing high volumes of calls and coordinating with various stakeholders, prioritizing tasks to meet customer needs.

Qualifications

• Experience in Social Housing and Repair and Maintenance.
• Ability to communicate effectively with operatives and subcontractors.
• Competency in written English.

Responsibilities

• Schedule appointments based on customer and job requirements.
• Handle high volumes of calls and complex customer needs.
• Maintain service level agreements with clients.

Skills

Communication with residents

Planning knowledge

Customer satisfaction focus

Basic building maintenance knowledge

Job description

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Client:

Morgan Sindall Property Services

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7d55fecf7f2e

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Permanent – Full time, 40 hours per week.

Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team on our Welwyn & Hatfield contract based from our office in Welwyn Garden City, AL8 6AE.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Social Housing and Repair and Maintenance background.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good communication skills ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.