Customer Service Planner

www.findapprenticeship.service.gov.uk - Jobboard; Welwyn Garden City; On-site; GBP 27,000 - 29,000; Full time

Job summary

A customer service firm in Welwyn Garden City is looking for a Customer Service Planner to manage high volumes of calls and schedule appointments with clients and subcontractors. The ideal candidate will have strong communication skills and experience in customer service. This full-time position offers a salary of £27-29K per annum and is office-based.

Qualifications

• Experience in managing high volumes of calls.
• Strong communication skills in telephony and email.
• Ability to instill confidence in customers.

Responsibilities

• Liaise with clients, subcontractors, and suppliers to schedule appointments.
• Ensure contractual Service Level Agreements are met.
• Handle complex repairs and demanding customers.

Job description

Customer Service Planner
Based in Welwyn Garden City
Permanent
£27-29K per annum
Office based

You'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

You'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence