Customer Service Planner

Randstad Staffing; Welwyn Garden City; On-site; GBP 24,000 - 29,000; Full time

Job summary

A staffing agency in Welwyn Garden City is seeking a Customer Service Coordinator with expertise in social housing and maintenance. The role encompasses managing appointments, handling customer inquiries, and collaborating with operatives. The ideal candidate possesses strong communication skills and project management abilities. The position offers a competitive salary of up to £29,000 and a permanent full-time role on-site.

Benefits

Competitive salary up to £29,000

Permanent position

Collaborative team environment

Qualifications

• Strong background in Social Housing and Repairs & Maintenance.
• Exceptional prioritization and project management skills.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Manage calls to schedule and coordinate appointments.
• Handle inquiries and manage demanding customers.
• Schedule and allocate jobs using the MSi system.
• Resolve complex repair inquiries with supervisors.
• Plan and sequence a variety of repair works.

Skills

Customer relationship management

Project management

Building maintenance knowledge

IT systems proficiency

Effective communication

Job description

Customer Service Coordinator - Social Housing & Repairs (Welwyn Garden City)

Are you an organized and customer-centric professional with experience in social housing and repairs? We are searching for a highly motivated Customer Service Coordinator to join a dynamic team in Welwyn Garden City.

Your Impact on the Team:

As a key member of the team, you will be the first point of contact for our clients, acting as the crucial link between residents, operatives, and supervisors. Your responsibilities will include:

• Appointment Scheduling: Skillfully manage a high volume of calls to schedule and coordinate appointments, ensuring strict adherence to contractual Service Level Agreements (SLAs).

• Customer Relationship Management: Expertly handle inquiries from residents, including managing demanding customers or those who have experienced service failures, using excellent communication to instill confidence and trust.

• System and Resource Management: Utilize our MSi system to efficiently schedule and allocate jobs to our direct operatives and subcontractors.

• Complex Inquiry Resolution: Discuss and resolve complex repair inquiries, collaborating with supervisors and other stakeholders.

• Workload Planning: Plan and sequence a variety of repair works, identifying opportunities to undertake tasks concurrently and ensuring works-in-progress are on target.

What We're Looking For:

We are seeking a candidate who is passionate about delivering top-tier service and possesses:

• A strong background in Social Housing and Repairs & Maintenance.

• Proven ability to communicate effectively with residents, operatives, and subcontractors.

• Basic knowledge of building maintenance, including the ability to estimate job durations.

• Exceptional prioritization and project management skills to manage a busy workload.

• Strong proficiency in IT systems and good written communication skills.

• The ability to adapt your communication style to different stakeholders at all levels.

Benefits of Joining Our Team:

• A competitive salary of up to £29,000 per annum.

• Permanent full-time position offering long-term stability.

• An on-site role from Monday to Friday, fostering a collaborative team environment.

If you are ready to make a tangible impact and contribute to a team committed to outstanding service, we encourage you to apply today!

Apply Now: Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call 02045765019.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.