Customer Service Planner

Driver Hire Borders; Welwyn Garden City; On-site; GBP 29,000; Full time

Job summary

A leading company is seeking a dedicated Customer Service Coordinator to manage client communications and scheduling in social housing. The role focuses on ensuring excellent service delivery and requires strong communication and organizational skills. Ideal candidates will have experience in social housing repairs and a passion for customer satisfaction. This is a full-time, onsite role offering stability and the potential for professional growth.

Qualifications

• Background in Social Housing and Repair and Maintenance.
• Competency in effective communication with operatives and residents.
• Ability to manage scheduling and planning of jobs.

Responsibilities

• Scheduling appointments to meet SLAs.
• Managing customer communications regarding service failures.
• Utilizing MSi system for job scheduling.

Skills

Customer Communication

Prioritization

Written English

Computer Skills

Basic Building Maintenance

Job description

Are you a highly organized and customer-focused individual with a background in social housing and repairs? We're looking for a dedicated Customer Service Coordinator to join our busy team in Welwyn Garden City!

Key Responsibilities

As a Customer Service Coordinator, you'll be at the heart of our operations, managing high volumes of calls and liaising with clients, subcontractors, suppliers, and supervisors. Your primary responsibilities will include:

• Scheduling Appointments: Skillfully schedule appointments for future jobs, ensuring we consistently meet our contractual Service Level Agreements (SLAs) and deliver on our promises.
• Customer Communication: Expertly manage demanding customers or those who have experienced service failures, instilling customer confidence through excellent communication, both over the phone and via email.
• System Management: Utilize our MSi system to actively schedule available operatives and subcontractors to jobs and discuss complex repair inquiries.

What We're Looking For (Requirements)

We're seeking someone who is passionate about service delivery and customer satisfaction and possesses the following:

• A strong background in Social Housing and Repair and Maintenance .
• Proven competence in communicating effectively with direct operatives, subcontractors, and residents .
• Basic building maintenance knowledge , including understanding the duration required for various tasks.
• The ability to plan and sequence works , identifying tasks that can be undertaken concurrently.
• Excellent prioritization skills to ensure works-in-progress jobs are on target and appointed efficiently.
• Good written English and strong computer skills .
• Exceptional communication skills , adapting your approach to different stakeholders at all levels.
• competitive salary of up to £29,000 per annum.
• Permanent full time position that offers stability.
• Fully onsite role Monday- Friday.

If you're ready to make a real impact and contribute to a team dedicated to outstanding service, we want to hear from you!

Apply Now: Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call 02045765019.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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