Customer Service Planner

Blue Octopus; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A property services company is seeking a Customer Service Planner in London. This role involves managing high volumes of calls, scheduling appointments, and ensuring customer satisfaction. Candidates should have experience in social housing and maintenance planning, excellent communication skills, and a passion for service delivery. The company offers a variety of benefits including a bonus scheme, flexible working, and professional development opportunities.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support

Loyalty & Values Awards

Funded Professional Subscription

Qualifications

• Experience in social housing is advantageous.
• Background in repair and maintenance planning.
• Competent in communicating with operatives and residents.
• Knowledge of work sequencing and concurrency.
• Ability to prioritize and manage ongoing jobs.
• Good computer skills essential.
• Strong communication skills across stakeholders.
• Passionate about service delivery and customer satisfaction.

Responsibilities

• Handle high volumes of calls from clients and contractors.
• Schedule appointments to meet service level agreements.
• Discuss complex repairs and service failures.
• Instill confidence in customers through effective communication.

Skills

Social Housing experience

Repair and Maintenance planning

Communication with stakeholders

Planning knowledge

Good computer skills

Customer service passion

Job description

FTC 6 Months, Full Time

We are looking to recruit a Customer Service Planner to join our team, basedfromour office inChingford, London.

About the Role

Joining our team,you’llbe responsible forhigh volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system,you’llactively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Candidates will have the following:

• Social Housing experience would beadvantageous

• Repair and Maintenance planning background

• Competent in communicating with direct operatives, subcontractors, and residents.

• Planning knowledge of what works can be sequenced or can be undertaken concurrently.

• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed wherepracticable.

• Good computer skills

• Good communicationskills e.g. ability to communicate with different stakeholders atdifferent levels

• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme

• 26 Days Holiday plus Bank Holidays

• Enhanced Pension Plan

• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

• Life Assurance & Accident Cover

• Share Save

• Enhanced Maternity & Paternity Pay

• Work Perks Discounts & Vouchers

• Buy & Sell Holiday Schemes

• Flexible Working & Flexible Bank Holidays

• Cycle to Work

• Volunteering (2 days paid)

• Learning & Development Opportunities

• Extensive Wellbeing Support, including EAP

• Loyalty & Values Awards

• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you tosubmityour application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume ofappropriate candidates.