Customer Service Planner

Just Size 2; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner in Chingford. This role involves managing calls, scheduling appointments, and ensuring compliance with Service Level Agreements. The ideal candidate will have strong administration skills, customer service experience, and proficiency in Microsoft Office.

Benefits

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Flexible Working

Cycle to Work

Volunteering (2 days paid)

Qualifications

• Previous administration experience required.
• Experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with operatives, subcontractors, and residents.

Responsibilities

• Responsible for high volumes of calls scheduling appointments and managing service delivery.
• Liaising with clients and subcontractors to ensure timely job completion.
• Instilling customer confidence through effective communication and problem-solving.

Skills

Communication

Organization

Customer Service

Tools

Microsoft Office

Job description

Permanent Full Time (09:00am - 18:00pm)

Due to continued growth, we are looking to recruit a Customer Service Planner to join us, based at our office in Chingford, E4 8TD.

About The Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements and avoid false promises. You will excel in dealing with residents as part of our back-office team, using communication methods including telephony and email.

Using our MS system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill customer confidence.

About You

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with operatives, subcontractors, and residents.
• Basic building maintenance knowledge, e.g., duration required to undertake various maintenance tasks.
• Planning knowledge of work sequencing and concurrency.
• Ability to prioritize works and ensure jobs are within target and properly scheduled.
• Experience dealing with high volumes of calls and customer repair inquiries.
• Good written and verbal English skills.
• Proficient in Microsoft Office.
• Strong organization and communication skills, capable of engaging with stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note: No hybrid working; must be able to work from the office located in Chingford.

Benefits

• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and making a lasting community impact. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers.

Build your career with a leading property services company that values diversity and talented individuals.

MSPS proudly supports the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application.

We shortlist and interview throughout the advert's duration. We encourage early applications, as roles may close early if filled.