Customer Service Planner

Morgan Sindall Property Services; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner in Westminster, London. The successful candidate will manage high volumes of calls and schedule appointments effectively to meet Service Level Agreements. Strong organizational and communication skills, along with a background in repair and maintenance planning, are crucial. Benefits include a profit share bonus scheme, generous holiday allowance, and extensive wellbeing support.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Learning & Development Opportunities

Qualifications

• Strong administration and organizational skills are essential.
• Good understanding of repair and maintenance planning is required.
• Experience in social housing can be beneficial.

Responsibilities

• Liaise with clients, sub-contractors, suppliers, and supervisors.
• Schedule appointments ensuring Service Level Agreements are met.
• Handle complex repairs and demanding customers effectively.

Skills

Good computer skills including Microsoft Office

Strong administration skills

Organizational skills

Communication skills

Repair and Maintenance planning background

Experience dealing with high volumes of calls

Job description

Permanent, Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Westminster London.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in‑house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Good computer skills including Microsoft Office
• Strong administration, organisational and communication skills
• Repair and Maintenance planning background, With excellent scheduling of day-to-day repair orders across various trades experience
• Social Housing experience would be advantageous
• previous experience dealing with high volumes of calls

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates