Customer Service Planner

Morgan Sindall Property Services; Essex; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Planner to enhance their team at the Barleylands Hub. This role is pivotal in managing high volumes of calls, scheduling appointments, and ensuring that service level agreements are met. You will liaise with clients, subcontractors, and suppliers while utilizing the MSi system to coordinate operatives effectively. The ideal candidate will have a passion for service delivery and customer satisfaction, coupled with strong organizational and communication skills. Join a dynamic environment where your contributions will help improve living conditions in the community.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday

Flexible Working

Volunteering (2 days paid)

Qualifications

• Experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Good communication skills with stakeholders at different levels.

Responsibilities

• Schedule appointments and manage high volumes of calls with clients and subcontractors.
• Ensure service level agreements are met and maintain customer confidence.

Skills

Customer Service

Scheduling/Planning

Communication Skills

Administration

Building Maintenance Knowledge

Microsoft Office

Organizational Skills

Problem-Solving

Education

High School Diploma

Tools

MSi System

Microsoft Office Suite

Job description

Permanent – Full Time

Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team in the Barleylands Hub.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

1. Previous administration experience.
2. Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
3. Competent in communicating with direct operatives, subcontractors and residents.
4. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
5. Planning knowledge of what works can be sequenced or can be undertaken concurrently.
6. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
7. Previous experience dealing with high volumes of calls and customer repair related enquiries.
8. Good level of written & verbal English.
9. Good working knowledge of Microsoft Office.
10. Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
11. Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from office located at Barleylands.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (Including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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