Customer Service Planner

Daniel Owen Ltd.; England; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading company in property services is looking for a Customer Service Planner based in Welwyn Garden City. The role entails scheduling appointments and liaising with clients and subcontractors to ensure service level agreements are maintained. Ideal candidates will excel in communication and have experience managing customer service calls effectively.

Qualifications

• Experience in dealing with high volumes of calls and scheduling.
• Ability to manage complex customer interactions effectively.
• Proficient in using communication methods including telephony and email.

Responsibilities

• Responsible for scheduling jobs to meet Service Level Agreements.
• Liaise with clients, subcontractors, and suppliers effectively.
• Instil confidence in customers facing service failures through effective communication.

Skills

Communication

Customer Service

Scheduling

Job description

Customer Service Planner
Based in Welwyn Garden City
Permanent
£27-29K per annum
Office based

You'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

You'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence