Customer Service Planner

Morgan Sindall Property Services; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in property services is seeking a Customer Service Planner to join their team. The role involves managing appointments and client interactions to ensure high-quality service delivery in a fast-paced environment. Successful candidates will bring previous planning and administrative experience, along with a commitment to customer satisfaction.

Benefits

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save scheme

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Paid Volunteering days

Learning & Development Opportunities

Extensive Wellbeing Support

Qualifications

• Experience in administration and scheduling/planning within a social housing context.
• Strong communication and organizational skills.
• Ability to handle high call volumes effectively.

Responsibilities

• Handle high volumes of calls and schedule appointments efficiently.
• Liaise with clients, subcontractors, and supervisors.
• Instill customer confidence after service failures.

Skills

Communication skills

Organizational skills

Customer satisfaction

Education

Previous administration experience

Scheduling/planning experience

Tools

Microsoft Office

MSi system

Job description

Permanent Full Time

Due to continued growth, we are looking to recruit a Customer Service Planner to join our team at the Barleylands Hub.

About the Role

As part of our team, you will be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure future jobs are scheduled in a manner that meets our contractual Service Level Agreements without making false promises. You will excel in engaging with residents using various communication methods including telephone and email.

Using our MSi system, you will actively schedule available operatives and subcontractors, discuss complex repairs, and handle demanding customers or those who have experienced service failures, with the role of instilling customer confidence.

About You

Candidates should have:

• Previous administration experience
• Proven scheduling/planning experience within a Social Housing or Contractor repairs environment
• Effective communication skills with operatives, subcontractors, and residents
• Basic building maintenance knowledge, such as the duration of maintenance tasks
• Understanding of work sequencing and concurrency
• Ability to prioritize tasks and manage jobs within targets
• Experience handling high call volumes and repair-related inquiries
• Good written and verbal English skills
• Proficiency in Microsoft Office
• Strong organizational and communication skills across stakeholder levels
• A passion for service delivery and customer satisfaction

Note: No hybrid working; must be able to work from the Barleylands office.

Benefits

• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (including 24hr GP access)
• Life Assurance & Accident Cover
• Share Save scheme
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday scheme
• Flexible Working & Holidays
• Cycle to Work scheme
• Paid Volunteering days (2 days)
• Learning & Development Opportunities
• Extensive Wellbeing Support including EAP
• Loyalty & Values Awards
• Funded Professional Subscriptions
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction.

We support the resettlement of armed forces personnel and are committed to diversity and talent development.

Please refer to the full job description upon completing your application. We review applications throughout the advert duration and encourage early submissions. The closing date may be adjusted if we receive a high volume of suitable candidates.