Customer Service Planner

www.findapprenticeship.service.gov.uk - Jobboard; City of Westminster; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading property services company in Westminster is seeking a Customer Service Planner. In this role, you will manage high volumes of calls and schedule appointments to ensure compliance with service agreements. Candidates should have strong administration and communication skills, with experience in repair planning. The company offers a competitive salary and various benefits, focusing on improving residents' living conditions.

Benefits

Profit Share and Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Learning & Development Opportunities

Extensive Wellbeing Support

Responsibilities

• Handle high volumes of calls and schedule appointments.
• Liaise with clients, sub-contractors, and suppliers.
• Ensure jobs are scheduled to meet contractual Service Level Agreements.
• Manage demanding customers and address service failures.

Skills

Good computer skills, including Microsoft Office

Strong administration skills

Organisational skills

Communication skills

Experience in repair and maintenance planning

Excellent scheduling skills

Social housing experience

Experience dealing with high volumes of calls

Job description

Customer Service Planner

Salary: £28,000 - £29,000

Location: Maida Vale, London, W9 2AR

Type: Permanent, Full Time

We are looking to recruit a Customer Service Planner to join our team, based at our office in Westminster, London.

About the Role

As part of our team, you will handle high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure future jobs are scheduled to meet our contractual Service Level Agreements without making false promises. You will communicate with residents via various methods, including telephone and email.

Using our in-house system, you will actively schedule operatives and subcontractors, discuss complex repairs, manage demanding customers, and address service failures, all while instilling customer confidence.

About You

Candidates should have:

• Good computer skills, including Microsoft Office
• Strong administration, organisational, and communication skills
• Experience in repair and maintenance planning, with excellent scheduling skills across various trades
• Social housing experience is advantageous
• Previous experience dealing with high volumes of calls

Benefits

• Profit Share and Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction. Build your career with a leading property services company that values diversity and talent.

We are proud to support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application. We review applications continuously and may close the advert early if suitable candidates are found.