Customer Service Planner

Morgan Sindall Property Services; City of Westminster; On-site; GBP 28,000 - 29,000; Full time

Job summary

A housing service provider in Westminster is seeking a Customer Service Planner to manage appointments and customer communications efficiently. The role involves scheduling repairs, liaising with clients and subcontractors, and maintaining service levels. Candidates must possess strong organizational and communication skills, alongside experience in maintenance planning. The role offers a competitive salary and various employee benefits.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Flexible Working & Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support

Loyalty & Values Awards

Funded Professional Subscription

Qualifications

• Good computer skills, including Microsoft Office.
• Strong organizational, administrative, and communication skills.
• Experience in repair and maintenance planning, with excellent scheduling skills.
• Social Housing experience is advantageous.
• Previous experience managing high call volumes.

Responsibilities

• Handle high volumes of calls liaising with clients and subcontractors.
• Schedule appointments to meet contractual Service Level Agreements.
• Manage complex repairs and demanding customers.

Skills

Good computer skills, including Microsoft Office

Strong organizational skills

Strong communication skills

Experience in repair and maintenance planning

Excellent scheduling skills

Managing high call volumes

Social Housing experience

Job description

Customer Service Planner

Salary: £28,000 - £29,000

Location: Maida Vale, London, W9 2AR

Permanent, Full Time

We are seeking a Customer Service Planner to join our team based in Westminster, London.

About the Role

You will handle high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure jobs are scheduled to meet contractual Service Level Agreements without false promises. You will communicate with residents via phone and email, managing complex repairs and demanding customers to uphold customer confidence.

Using our in-house system, you will actively assign available operatives and subcontractors, coordinate complex repairs, and handle service failures professionally.

About You

Candidates should have:

• Good computer skills, including Microsoft Office
• Strong organizational, administrative, and communication skills
• Experience in repair and maintenance planning, with excellent scheduling skills across various trades
• Social Housing experience is advantageous
• Previous experience managing high call volumes

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction.

We support the resettlement of armed forces personnel.

Please refer to the full job description upon applying.

We review applications throughout the posting period and encourage early submission. We reserve the right to close the advert early if we receive a high volume of suitable candidates.