Customer Service Planner

Just Size 2; Billericay; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading property services company in Billericay is looking for a Customer Service Planner to manage scheduling and enhance customer satisfaction. The role requires excellent administration and communication skills to deal with high call volumes and to liaise effectively with clients and contractors. The ideal candidate will have prior experience in a similar setting and knowledge of building maintenance practices.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Volunteering (2 days paid)

Learning & Development Opportunities

Qualifications

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Good level of written & verbal English.

Responsibilities

• Schedule appointments liaising with clients and subcontractors.
• Handle high volumes of calls regarding customer repair related inquiries.
• Ensure works are prioritized neatly and within target.

Skills

Administration experience

Scheduling/planning experience

Communication skills

Basic building maintenance knowledge

Prioritization skills

Customer service experience

Organizational skills

Tools

Microsoft Office

MSI system

Job description

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Permanent Full Time

Due to continued growth,werelooking to recruit a Customer Service Planner to join our team in theBarleylandsHub.

About The Role

Joining our team,youllbe responsible forhigh volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using ourMSisystem,youllactively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

Previousadministration experience.

Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.

Competent in communicating with direct operatives,subcontractorsand residents.

Basic building maintenance knowledge e.g. durationrequiredto undertake a variety of maintenance tasks.

Planning knowledge of what works can be sequenced or can be undertaken concurrently.

Ability to prioritise works and ensure works-in-progress jobs are within target and appointed wherepracticable.

Previousexperience dealing with high volumes of calls and customer repair related enquiries.

Good levelof written & verbal English.

Good working knowledge of Microsoft Office.

Good organisation & communication skills e.g. ability to communicate with different stakeholders atdifferent levels.

Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from officelocatedatBarleylands.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (Including 24hr GP,)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers
  
  

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leavinga lasting legacyin the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented peoplearekey to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you tosubmityour application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume ofappropriate candidates.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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