customer service planner

Driver Hire Borders; Basildon; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in the social housing sector is seeking an experienced Customer Service Planner for a permanent, full-time role in Basildon. The successful candidate will manage high volumes of calls while ensuring customer satisfaction and meeting service levels. With a focus on organisation and communication, you will play a key role within our operations.

Qualifications

• Previous experience in scheduling/planning within social housing.
• Experience handling high volumes of calls.
• Excellent written and verbal English skills.

Responsibilities

• Handling high volumes of incoming calls.
• Scheduling appointments efficiently.
• Addressing complex repairs and service failures.

Skills

Communication

Planning

Organisation

Customer Service

Education

Administration Experience

Building Maintenance Knowledge

Tools

Microsoft Office

MSi System

Job description

Are you an experienced Customer Service Planner with a background in social housing or contractor repairs? Do you thrive in a fast-paced environment, managing high volumes of calls and ensuring customer satisfaction? If so, we want to hear from you!

We're looking for a dedicated and organised individual to join our growing team as a Customer Service Planner in Basildon. This is a permanent, full-time position offering a salary of up to £27,500 per annum. Please note, this role requires full-time office-based work with no hybrid options available.

About the Role

As a Customer Service Planner, you'll be at the heart of our operations, responsible for:

• Handling high volumes of incoming calls and communicating effectively with clients, sub-contractors, suppliers, and supervisors.
• Scheduling appointments efficiently to ensure our contractual Service Level Agreements (SLAs) are consistently met.
• Acting as a key back-office contact for residents, utilising various communication methods including telephony and email.
• Using our MSi system to actively schedule available operatives and subcontractors for jobs.
• Confidently addressing complex repairs, managing demanding customers, and resolving service failures to instil customer confidence.

About You

To be successful in this role, you'll need:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competence in communicating effectively with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge, including the duration required for various tasks.
• Strong planning knowledge regarding sequencing and concurrent works.
• The ability to prioritise works and ensure work-in-progress jobs are within target.
• Previous experience dealing with high volumes of calls and customer repair-related enquiries.
• Excellent written & verbal English skills.
• Good working knowledge of Microsoft Office.
• Strong organisation & communication skills, enabling effective interaction with various stakeholders at different levels.
• A genuine passion for service delivery and customer satisfaction.

If you're ready to take on a challenging and rewarding role in a supportive team, apply today! We're excited to welcome our next Customer Service Planner. Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call 02045765019

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.