Customer Service Planner

Morgan Sindall Property Services; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Morgan Sindall Property Services recherche un planificateur de service client pour intégrer son équipe au Barleylands Hub. Le candidat idéal devra gérer des volumes d'appels élevés, planifier des réparations, et interagir efficacement avec les clients et les sous-traitants, tout en respectant les délais de service. Ce poste offre des bénéfices robustes et représente une opportunité de rejoindre une entreprise engagée envers la satisfaction client.

Benefits

26 jours de congé et jours fériés

Plan de pension amélioré

Plan de santé

Assurance vie

Rabais et coupons

Jours de bénévolat payés

Opportunités de développement

Soutien global au bien-être

Qualifications

• Expérience en administration et planification dans un environnement de logement social.
• Compétences en communication orale et écrite en anglais.
• Gestion efficace d'appels en volume élevé et demandes de réparation.

Responsibilities

• Gérer les appels entrants et planifier les rendez-vous.
• Assurer la conformité avec les accords de niveau de service.
• Travailler avec des acteurs internes et externes pour résoudre des problèmes.

Skills

Communication

Organisation

Service client

Planification

Connaissance du bâtiment

Tools

Microsoft Office

Job description

Permanent – Full Time

Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team at the Barleylands Hub.

About the Role

Joining our team, you’ll be responsible for managing high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure future jobs are appointed in a way that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents as part of our back-office team, using various communication methods including telephony and email.

Using our MS system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, handle demanding customers, and address service failures, with the aim of instilling customer confidence.

About You

Candidates should have:

• Previous administration experience
• Proven scheduling/planning experience within a Social Housing or Contractor repairs environment
• Competence in communicating with operatives, subcontractors, and residents
• Basic building maintenance knowledge (e.g., duration required for maintenance tasks)
• Planning knowledge of task sequencing and concurrency
• Ability to prioritize works and ensure jobs are within targets and scheduled where practicable
• Experience handling high volumes of calls and customer repair inquiries
• Good written and verbal English skills
• Proficiency in Microsoft Office
• Strong organizational and communication skills, capable of engaging with stakeholders at various levels
• Passion for service delivery and customer satisfaction

Note: No hybrid working; must be able to work from the office located at Barleylands.

Benefits

• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (including 24hr GP)
• Life Assurance & Accident Cover
• Share Save scheme
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday scheme
• Flexible Working & Bank Holidays
• Cycle to Work scheme
• Paid Volunteering days (2 days)
• Learning & Development opportunities
• Extensive Wellbeing support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscriptions
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and positively impacting communities. Our services include responsive repairs, refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service.

We are proud to support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application. We review applications throughout the posting period and encourage early submission. We reserve the right to close the advert early if we receive a high volume of suitable candidates.