customer service planner

TipTopJob; Basildon; On-site; GBP 23,000 - 28,000; Full time

Job summary

TipTopJob is seeking a Customer Service Planner for their Barleylands Hub in Basildon. The role requires strong organisational skills and experience in scheduling, alongside excellent communication abilities to manage service delivery and customer satisfaction effectively in a busy environment. Join a growing team with a passion for service delivery.

Qualifications

• Previous administration experience in a Social Housing environment.
• Strong communication with operatives and subcontractors.
• Basic building maintenance knowledge.

Responsibilities

• Schedule appointments with clients, subcontractors, and suppliers.
• Handle high volumes of calls and enquiries.
• Instil customer confidence through clear communication.

Skills

Communication skills

Organisation skills

Scheduling

Customer satisfaction

Tools

Microsoft Office

Job description

Customer Service Planner (Permanent, Full:Time)

Location: Barleylands Hub, Basildon, CM11 2UF Pay: Up to GBP27,500

Are you an organised and customer:focused individual looking to join a growing team? Were hiring a Customer Service Planner for our Barleylands Hub

About The Role

Youll handle high volumes of calls, scheduling appointments with clients, subcontractors, and suppliers to meet our Service Level Agreements (SLAs). Using our MSi system, youll actively schedule operatives, discuss complex repairs, and instil customer confidence through clear communication via phone and email.

About You

Were looking for someone with:

Previous administration experience and proven scheduling/planning in a Social Housing or Contractor repairs environment.

Strong communication skills with operatives, subcontractors, and residents.

Basic building maintenance knowledge (e.g., task durations, sequencing).

Ability to prioritise works and manage high volumes of calls/enquiries.

Good written and verbal English, Microsoft Office proficiency, and strong organisation skills.

A passion for service delivery and customer satisfaction.

Please note: This is an office:based role at our Barleylands location; no hybrid working is available.

If this sounds like you, please attach your CV below

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.