Customer Service Phone Support – Tech Online Retail at eShopping Group

HipHopTune Media; United Kingdom; Remote; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic e-commerce company as a Customer Service Phone Support Specialist, where your communication skills and problem-solving abilities will shine. In this rewarding remote role, you will provide exceptional support to customers, ensuring a high level of service through inbound calls, live chat, and tickets. Your proactive approach will contribute to the team's success and help shape marketing and sales strategies. This is a fantastic opportunity to be part of a thriving company with a diverse portfolio, all while working from the comfort of your home in the UK. If you're passionate about customer service and ready for a new challenge, we want to hear from you!

Qualifications

• Excellent verbal and written communication skills for customer interactions.
• Ability to multitask and solve problems in a fast-paced environment.

Responsibilities

• Deliver exceptional customer support via calls, live chat, and tickets.
• Provide technical support and troubleshooting for customers.

Skills

Verbal Communication

Written Communication

Multitasking

Problem-solving

Organisational Skills

Time Management

Proactivity

Education

High School Diploma

CV/Resume

Job description

Customer Service Phone Support – Tech Online Retail at eShopping Group

Are you an excellent communicator looking for a rewarding remote role? eShopping Group is hiring a Customer Service Phone Support Specialist to deliver exceptional support to our valued customers. If you have the right qualifications and a passion for customer service, we encourage you to apply!

eShopping Group is a thriving e-commerce company with offices in Sydney, Brisbane, and Perth, along with global teams. Our portfolio includes nine successful brands across diverse industries, including Consumer Electronics, Beauty Tech, and Pet Care. Join us to be part of our exciting growth journey!

Position: Customer Service Phone Support – Tech Online Retail

Job Type: Part-Time

Location: Remote

About the Role

Thanks to the team’s amazing work and our businesses’ continued growth, we’re looking for a talented Customer Service Representative to join our UK team.

Some of our online stores include Sentriwise, The Spy Store, and eDog.

Providing a high level of customer experience via inbound calls, live chat, and tickets.

Provide our customers with technical support and troubleshooting (we’ll send you products to have on-hand).

Providing the team with new ideas/suggestions in relation to marketing, sales, and service.

Work from home in the UK!

Qualifications

• Excellent verbal and written communication skills to be used over the phone, via email, and on live chat.
• Ability to multitask and maintain focus in a high-pressure, fast-paced environment.
• Problem-solving skills.
• Organisational skills.
• Ability to prioritise and be time effective.
• Ability to be proactive and work independently.

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.