Customer Service - Personal Banker, Mobile Branch Lead

NatWest Group; Inverness; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading banking group as a Personal Banker, Mobile Branch Lead, where you deliver exceptional customer service in the community. This role involves processing transactions, building relationships, and ensuring a smooth banking experience for customers while maintaining safety standards.

Benefits

Flexible reward programme

Generous holiday entitlement of 33 days

Monthly contribution to retirement fund

Qualifications

• Must be over 25 with a valid driving license for 2 years.
• Strong focus on customer satisfaction.
• Ability to thrive under pressure.

Responsibilities

• Serve as the first point of contact for customers.
• Process customer transactions and maintain records.
• Build relationships with the local community.

Skills

Customer Service

Communication

Attention to Detail

Interpersonal Skills

Problem Solving

Job description

Join us as a Personal Banker, Mobile Branch Lead

• If you have a passion for delivering excellent customer service along with good banking knowledge, we'd like to hear from you
• We'll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services
• Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training
• This job does not meet Skilled Worker visa sponsorship requirements

What you ll do

Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You'll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.

We'll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.

Day to day you'll be:

• Processing all customer branching transactions and making sure that customer records are up to date
• Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services
• Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders

The skills you ll need

You'll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, you'll already have a category C1 license, but if you don't, we ll provide comprehensive training and cover the cost. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.

Additionally, you'll need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way
• The ability to work independently and on your own initiative

How we ll reward you

You'll join us on a competitive salary starting of £26,010 pro rata for the hours you work.

You'll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page .

What else you need to know

Your working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically you'll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, that will open the door to further career opportunities too.