Customer Service - Personal Banker Mobile Branch Lead

NatWest Group; Exeter; On-site; GBP 26,000 - 35,000; Full time

Job summary

Join a leading financial organization as a Personal Banker, Mobile Branch Lead. This role involves delivering excellent customer service in mobile branch banking, processing transactions, and building community relationships. Ideal candidates will have strong communication skills and a passion for customer service.

Benefits

33 days of holiday pro rata

Flexible reward programme

Monthly contribution to retirement fund

Comprehensive training programme

Qualifications

• Must be over 25 and held a valid driving license for 2 years.
• Category C1 license preferred but training provided.

Responsibilities

• Process customer transactions and maintain records.
• Develop relationships with customers to meet their needs.
• Ensure safe mobile branch operations.

Skills

Customer Service

Attention to Detail

Communication Skills

Interpersonal Skills

Ability to Thrive Under Pressure

Job description

Join us as aPersonal Banker, Mobile Branch Lead in Exeter

• If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you
• We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services
• Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.

We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.

Day to day you’ll be:

• Processing all customer branching transactions and making sure that customer records are up to date
• Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services
• Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders

The skills you'll need

You’ll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, you’ll already have a category C1 license, but if you don’t, we'll provide comprehensive training and cover the cost. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.

Additionally, you’ll need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way
• The ability to work independently and on your own initiative

How we'll reward you

You’ll join us on a competitive salarystarting of£26,010 pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of thehours you work, typically you’ll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, that will open the door to further career opportunities too.

Hours

35

Job Posting Closing Date:

Job Posting Closing Date is not yet published. Ways of Working:Office First