Customer Service - Personal Banker - Mobile Bank

RBS; Perth; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Mobile Bank Personal Banker, der Kunden in Perth unterstützt. In dieser spannenden Rolle werden Sie Teil eines dynamischen Teams, das sich der Bereitstellung von Bankdienstleistungen in der Gemeinschaft widmet. Mit einem wettbewerbsfähigen Gehalt und einem umfassenden Schulungsprogramm haben Sie die Möglichkeit, Ihre Fähigkeiten zu entwickeln und eine positive Auswirkung auf das Leben der Kunden zu haben. Diese Position bietet Flexibilität und die Chance, in einem unterstützenden Umfeld zu wachsen, während Sie wertvolle Erfahrungen sammeln und Ihre Karriere vorantreiben.

Benefits

33 Tage Urlaub

Monatlicher Beitrag zur Altersvorsorge

Flexible Gesundheits- und Lebensstilvorteile

Qualifications

• Mindestens 2 Jahre gültigen Führerschein besitzen.
• Bereitschaft zur Weiterbildung und zum Erwerb des CPC.

Responsibilities

• Bereitstellung von Bankdienstleistungen in abgelegenen Gebieten.
• Aktive Gespräche mit Kunden führen, um ihre Bedürfnisse zu verstehen.

Skills

Kundenservice

Aufmerksamkeit zum Detail

Interpersonelle Fähigkeiten

Stressresistenz

Fähigkeit zur Teamarbeit

Fähigkeit zur kontinuierlichen Verbesserung

Education

Führerschein der Kategorie C1

Foundation Certificate in Responsible Banking

Job description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Mobile Bank Personal Banker in Perth.

• You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they’re based.
• You’ll play a key role in supporting our Mobile Bank team, delivering banking services to our customers.
• In addition to around 100 hours of high-quality training, we’ll support you to achieve a Foundation Certificate in Responsible Banking and your Driver Certificate of Professional Competence (CPC).
• This job does not meet Skilled Worker visa sponsorship requirements.

What you'll do

Bringing our services to remote locations, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction. You’ll become a trusted figure in your communities, building relationships with customers in a range of locations and helping with everyday banking needs.

You’ll be driving the Mobile Bank vehicle at least once per month, providing cover when the principal driver is out of the business.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries, and transfers.
• Working with high levels of accuracy, providing each customer with a seamless and positive experience.
• Keeping up to date with changes to vehicle and driver legislation.
• Ensuring the safe operation of the Mobile Bank vehicle, making sure it complies with all health and safety regulations and remains roadworthy at all times.

The skills you'll need

You’ll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, you already have a category C1 license, but if not, we’ll provide comprehensive training and cover the cost. We’ll also support you in achieving your CPC, which is a key requirement of the role.

We’ll also be looking for:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.
• A good understanding of process guidance and risk procedures, and the need to adhere to them.

How we’ll reward you

You’ll join us on a competitive salary starting at £26,010 pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare, and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work. Typically, you’ll be working during branch opening hours, which are between 9am and 5pm, Monday to Friday, with rotational Saturdays and some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.