Customer Service - Personal Banker (6 months)

NatWest; Bath; On-site; GBP 27,000; Full time

Job summary

NatWest is seeking a dedicated Customer Service - Personal Banker for a 6-month role in Bath. You will support branch customers in achieving their financial goals, providing outstanding service and completing various banking requests. This entry-level position offers training and development opportunities, along with a starting salary of £26,010 pro rata and additional benefits.

Benefits

Healthcare

Lifestyle perks

33 days holiday (pro rata)

Monthly retirement contribution

Qualifications

• Motivated with a customer-centric approach.
• Strong communication skills.
• Attention to detail and a passion for customer service.

Responsibilities

• Guide and support customers, providing outstanding service.
• Complete general banking requests such as payments and transfers.
• Identify opportunities for simple financial products.

Skills

Customer-centric approach

Communication

Attention to detail

Teamwork

Interpersonal skills

Willingness to develop new skills

Job description

Customer Service - Personal Banker (6 months)

Join us to apply for the Customer Service - Personal Banker (6 months) role at NatWest.

Overview

We are looking for a dedicated Customer Service - Personal Banker in Bath. This role involves supporting our valued branch customers and helping them achieve their financial goals. The position is for six months, ending on 31st December 2025, and does not meet Skilled Worker visa sponsorship requirements.

Key Responsibilities

• Guide and support customers, providing outstanding service in every interaction
• Proactively find ways to enhance the banking experience
• Complete general banking requests such as payments, balance inquiries, and transfers
• Help customers understand banking options and services
• Identify opportunities for simple financial products and collaborate with other teams

Qualifications and Skills

• Motivated with a customer-centric approach
• Strong communication skills
• Attention to detail and a passion for customer service
• Ability to work under pressure and meet goals
• Teamwork and interpersonal skills
• Willingness to develop new skills

Training and Development

Start with comprehensive training, ongoing coaching, and support. Study towards an external qualification to open further career opportunities.

Compensation and Benefits

Starting salary of £26,010 pro rata, with benefits including healthcare, lifestyle perks, 33 days holiday (pro rata), and a monthly retirement contribution.

Work Pattern

Flexible hours during branch opening times (9am-5pm, Monday to Friday, rotational Saturdays, some bank holidays).

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function and Industries

• Finance and Sales
• Hospitals and Healthcare, Non-profit, Government