Customer Service, Personal Banker - 6 Month Fixed Term Contract

Medirest Signature; High Wycombe; On-site; GBP 27,000 - 32,000; Full time

Job summary

A rapidly growing financial institution is seeking a Customer Service, Personal Banker in High Wycombe to enhance customer banking experiences. The role emphasizes providing exceptional service, processing banking transactions, and identifying customer needs for appropriate financial products. Ideal candidates are motivated, detail-oriented, and possess strong communication skills, with the opportunity to develop careers in banking through ongoing training and support.

Benefits

Generous holiday entitlement of 33 days

Monthly retirement fund contribution

Flexible reward program

Qualifications

• Motivated and driven to develop your career.
• Customer-centric approach.
• Commitment to developing new skills and responsibilities.

Responsibilities

• Provide outstanding service as the first point of contact.
• Complete general banking requests such as payments and transfers.
• Help customers understand different ways to bank and services offered.
• Identify opportunities to assist customers with financial products.

Skills

Customer service passion

Attention to detail

Strong communication skills

Interpersonal skills

Ability to thrive under pressure

Job description

Join us as a Customer Service, Personal Banker in High Wycombe

• You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We'll look to you to proactively find ways to continually enhance our customer banking experience.
• We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
• This job does not meet Skilled Worker visa sponsorship requirements.
• We are offering this role on a six-month fixed-term contract.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy to provide each customer with a seamless and positive experience.

Day-to-day, you'll be:

• Having proactive conversations, understanding the needs of our customers, and helping them with their banking needs.
• Completing general banking requests such as payments, balance inquiries, and transfers.
• Helping customers understand the different ways they can bank with us and the range of services we offer.
• Identifying opportunities to help customers with simple financial products and collaborating with other teams to provide a seamless customer experience.

The skills you'll need

To be successful in this role, you'll need to be motivated and driven to develop your career and have a customer-centric approach. Strong communication skills are essential, as you'll need to explain the benefits of our products and procedures clearly to customers.

You'll also need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and a determination to continuously improve service while meeting personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• A commitment to developing new skills and responsibilities.

How we'll reward you

You'll join us with a competitive starting salary of £27,585, pro-rata for your hours.

Additionally, you'll benefit from:

• A range of protection, healthcare, and lifestyle benefits through NatWest Group Benefits, our fully flexible reward program.
• A generous holiday entitlement of 33 days, pro-rata for hours worked.
• A monthly contribution to your retirement fund.

To learn more about our benefits, visit our rewards and benefits page.

What else you need to know

Your working pattern

You'll be part of an extensive network of colleagues available to support our customers whenever needed. Flexibility is required regarding your working hours, which typically align with branch hours from 9 am to 5 pm, Monday to Friday, including rotational Saturdays and some bank holidays.

Your learning journey

Your journey begins with comprehensive training to develop a range of new skills and confidence. You'll receive ongoing coaching and support, and study for a recognized external qualification that can pave the way for further career advancement.