Customer Service – Personal Banker

RBS; Dunfermline; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join RBS as a Customer Service Personal Banker in Dunfermline where you will guide and support customers in achieving their financial goals. You will be the first point of contact in the branch, providing outstanding service and exploring effective banking options. The role offers a competitive salary and extensive support through a comprehensive training program.

Benefits

33 days holiday entitlement

Monthly contribution to retirement fund

Flexible working options

Protection and healthcare benefits

Qualifications

• Strong motivation and drive to develop a career.
• Customer-centric approach.
• Ability to thrive under pressure.

Responsibilities

• Guide and support branch customers to achieve financial goals.
• Complete general banking requests such as payments and transfers.
• Identify opportunities to help customers with simple financial products.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Ability to work under pressure

Job description

RBS Dunfermline, Scotland, United Kingdom

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RBS Dunfermline, Scotland, United Kingdom

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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Customer Service, Personal Banker in Dunfermline

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
• This job does not meet Skilled Worker visa sponsorship requirements
  
  
  

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
  
  
  

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities
  
  
  

How we’ll reward you

You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund
  
  
  

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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