Customer Service Partner - Audiology Domiciliary - Derby

Specsavers; Nottingham; On-site; GBP 35,000; Full time

Job summary

A family-run retail business is seeking a Customer Service Partner in Nottingham to lead a team and enhance customer service standards. The role involves building relationships with clients while completing the Audiology Practitioner course to improve patient outcomes. Strong leadership and a passion for customer care are essential. A competitive salary of £35,000 plus benefits is offered, with a focus on community service and professional development.

Benefits

£5k car allowance or company car

30% of business profit as dividends

Qualifications

• Retail/Customer service experience required.
• Must have leadership skills and business acumen.
• Passion for high-quality clinical and retail standards.

Responsibilities

• Lead the customer service team and drive business growth.
• Build relationships with customers in the local community.
• Complete the Audiology Practitioner course within 12 months.

Skills

Leadership skills

Customer service expertise

Business acumen

Ability to build rapport

Education

Audiology Practitioner course

Job description

About the Domiciliary Business

If you have leadership skills and business acumen in a retail environment and want to explore what Specsavers partnership has to offer, then this could be the perfect role for you. It will allow you the opportunity to put your skills to the test and make a real difference to the quality of people's lives and help support a local community. Or perhaps you are an expert in Customer Service, looking for a change of environment and want more diversity with added freedom in your working day.

Geographically, you will work over a set 'territory', with the ability to shape your clinics and scheduling through the local administration team. Through your commitment to the highest service and professional standards, you will be able to build lasting relationships with existing and new customers to continually add value and grow your business.

Requirements of the role

You will bring strong leadership skills and business acumen to this role. We will help you develop your skills in Audiology through the Audiology Practitioner role. You'll also need to share the Specsavers ethos. We're looking for someone who wants to grow and develop the team, offer exceptional customer care, and improve patient outcomes. You'll be a Customer Service Expert/Retailer who prides themselves on delivering excellence, isn't afraid of a hands-on approach, and is keen to build rapport with your team and the local community. In summary, you'll be a highly skilled Customer Service Expert or Retailer willing and able to help drive the business forward.

Development for role

To fulfil this role, you will be required to complete the Audiology Practitioner course within 12 months. This means you will be a non-registered trained clinician able to work under the delegated authority and supervision of a Hearing-Aid Dispenser, undertaking a range of clinical activities along the audiology customer pathway. We will guide you on your pathway to partnership, giving you the best chance of success.

About Joint Venture Partnership

We're a family-run business with a small-company feel but global stature. Each of our businesses follows our Joint Venture Partnership model. Partners are 'A' shareholders in charge of the day-to-day running of the business. You'll receive profits, enjoy capital growth, a market salary, and other benefits from our joint venture business entity, providing extra security.

Find out more

If you'd like to find out more about this opportunity, contact us at [e-mail]. We'd love to tell you more about it.

Requirements

• Retail/Customer service experience
• Leadership skills and business acumen
• Right to work in the UK
• Valid driving license
• Passion for maintaining high-quality clinical and retail standards

Salary: £35,000 per year

Type: Permanent, Full-time

Location: Derby (Field Based)

Position: Customer Service Partner (CSP) - Audiology Domiciliary

Additional Benefits: £35k basic + £5k car allowance OR company car, plus 30% of business profit as dividends