Customer Service / Order Processor (Part-time)

KHR - Recruitment Specialists; Tonbridge; On-site; GBP 13,000; Part time

Job summary

A leading independent distributor in Tonbridge is seeking a part-time Customer Service / Order Processor. The role involves processing customer orders, maintaining records, and liaising with clients. Ideal candidates will have previous experience in customer service and logistics, and be IT literate.

Qualifications

• Previous experience in a similar role is preferred.
• Ability to build strong relationships with colleagues and customers.
• Computer literate, preferably with logistics/dispatch experience.

Responsibilities

• Process orders received via multiple channels.
• Answer customer inquiries and process orders onto the sales ledger.
• Maintain customer files and correspondence.

Skills

Customer Service

Order Processing

IT Literacy

Relationship Building

Job description

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Customer Service / Order Processor (Part-time), Tonbridge

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Client:

KHR - Recruitment Specialists

Location:

Tonbridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

508e3b540841

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Updated: Tue, Mar 04, 2025 10:49 AM

Customer Service / Order Processor (Part-Time)
Paddock Wood
£12.88 per hour
Monday to Friday part-time 20hpw

This a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.

They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT Literate motivated customer service professional to join their team.

Roles and Responsibilities:

– Process orders are received via the website, phone, electronic transmission, fax and email
– Answering customers’ phone calls (enquiries, orders, queries)
– Processing trade & private orders onto the sales ledger
– Customer file maintenance, including the creation of new accounts
– File maintenance, including creating new records
– Correspondence with customers and publishers (mainly via email)
– The input of daily dispatch information into the system
– Downloading Amazon orders and website orders into the system
– Sending customer proformas & quotations
– Dealing with customer credit claims and raising credit notes
– Calling carriers to find out the whereabouts of parcels
– Produce weekly dispatch & sales reports
– Liaising with client publishers regarding queries, orders and advice required

The ideal candidate will have previous experience in a similar role, have the ability to build strong relationships with colleagues, customers and other third parties, be computer literate, and preferably have experience working in logistics/dispatch.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…