Customer Service & Order Processing Specialist

Livity Life Limited; United Kingdom; Remote; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Company van

33 days annual leave

Company pension

Life assurance

Rewards scheme

Job summary

Livity Life Limited in the United Kingdom is seeking a reliable Customer Service/Order Processing Assistant to support our TEC service centre. You will handle order entry, scheduling, stock checks, and daily communications with prescribers, service users and staff to ensure accurate, on-time deliveries and smooth service operations.

The role requires GCSE level or equivalent, good IT skills (Word and Excel), and an adaptable, team‑oriented approach.

Qualifications

• Excellent communication skills interacting with internal staff, prescribers and service users.
• Must be able to work on own initiative as well as part of a team.
• Computer literate with Word and Excel.

Responsibilities

• Order analysis and error identification for online orders.
• Enter orders promptly into the computer system.
• Schedule orders with service users and arrange delivery/collection times.
• Coordinate daily dispatch routes and communicate issues to the supervisor.
• Answer daily calls courteously and resolve order issues.
• Handle queries from prescribers, service users, carers and staff.
• Maintain daily administrative operations in line with procedures.
• Stock management in absence of warehouse staff to support technicians.

Skills

Excellent communication

Independent work

IT literacy

Telephone manner

Organisation

Flexible

Education

GCSE level or equivalent

Tools

Word

Excel

Job description

Livity Life Limited in the United Kingdom is seeking a reliable Customer Service/Order Processing Assistant to support our TEC service centre. You will handle order entry, scheduling, stock checks, and daily communications with prescribers, service users and staff to ensure accurate, on-time deliveries and smooth service operations.

The role requires GCSE level or equivalent, good IT skills (Word and Excel), and an adaptable, team‑oriented approach.