Customer Service & Order Processing Specialist

ZipRecruiter; Liverpool; On-site; GBP 25,000; Full time

Job summary

A well-established customer service company based in Liverpool is seeking a Customer Service & Order Processor. The role involves being the first point of contact for customer queries, coordinating safe returns, and managing delivery schedules. Ideal candidates are detail-oriented and have strong communication skills. The position offers a salary of £25,000 per annum and operates Monday to Friday.

Qualifications

• Excellent communication skills and a friendly, professional telephone manner.
• Confidence using Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and the ability to multitask.

Responsibilities

• Be the first point of contact for customer queries via phone and email.
• Coordinate safe returns and manage carrier-related queries.
• Provide accurate pricing and professional written quotes.
• Keep customers updated on delivery schedules and product availability.
• Recommend products and offer basic technical support.
• Input sales orders and liaise with carriers to ensure timely deliveries.
• Maintain accurate customer records using the CRM system.
• Support general office tasks including filing, posting, etc.

Skills

Excellent communication skills

Friendly, professional telephone manner

Confidence using Microsoft Office

Strong attention to detail

Ability to multitask

Tools

Microsoft Office (Word, Excel, Outlook)

Microsoft Business Central

Job description

Overview

Join Our Client as a Customer Service & Order Processor! Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, detail-driven environment? If so, this could be the perfect opportunity for you! Our client, a well-established company based in Liverpool, is looking for a proactive and enthusiastic Customer Service and Order Processor to join their dynamic team. Location: Liverpool. Type: Permanent. Salary: 25k per annum. Schedule: Monday to Friday.

Responsibilities

• Be the first point of contact for customer queries via phone and email
• Coordinate safe returns and manage carrier-related queries
• Provide accurate pricing and professional written quotes
• Keep customers updated on delivery schedules and product availability
• Recommend products and offer basic technical support
• Input sales orders and liaise with carriers to ensure timely deliveries
• Maintain accurate customer records using the CRM system
• Support general office tasks including filing, posting, etc

Qualifications

• Excellent communication skills and a friendly, professional telephone manner
• Confidence using Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and the ability to multitask
• Experience with Microsoft Business Central (a bonus, not essential)