Customer Service & Order Administrator

Office Angels; Reading; On-site; GBP 22,000 - 26,000; Full time

Job summary

A recruitment agency in Reading is seeking an Order Administrator to accurately process sales orders and communicate with customers. The ideal candidate should have 1-2 years of administrative experience, be IT literate, and proficient in ERP systems. Strong organizational skills are necessary. This full-time position offers a salary of up to £26,000 per annum.

Qualifications

• 1-2 years of experience in an administrative or call centre role.
• Proficient in using ERP systems.
• Knowledge of order processing, inventory, and invoicing.

Responsibilities

• Accurately enter and process sales orders using the ERP system.
• Communicate with customers via phone and email, addressing inquiries.
• Collaborate with internal teams to ensure smooth operations.

Skills

IT literate

Organisational skills

Verbal communication

Written communication

Fluency in Italian, French, or German

Tools

ERP system

Microsoft Office Suite

Job description

Office Angels are currently recruiting for an Order Administrator for our client based in Reading.

Role: Order Administrator

Location: Reading - Office Based

Salary: up to £26,000 per annum

Responsibilities:

• Accurately enter and process sales orders using the ERP system.


• Ensure all documentation is received, stored, and retained according to company policies.


• Communicate with customers via phone and email, addressing inquiries and ensuring satisfaction.


• Collaborate with internal teams to ensure smooth operations and coordination.


• Identify areas for process enhancement and implement effective solutions.


• Support the help desk with queries related to equipment.


• Participate in initiatives to promote safety, quality, and continuous improvement.


• Conduct reporting and analysis to drive data-driven decision-making.

The Ideal Candidate:

• IT literate with a strong willingness to learn.


• 1-2 years of experience in an administrative or call centre role.


• Proficient in using ERP systems.


• Strong organisational and communication skills, both verbal and written.


• Knowledge of order processing, inventory, and invoicing.

• Experience with exportation to international customers.


• Fluency in Italian, French, or German is highly desirable but not essential.

Technologies:

• ERP system


• Microsoft Office Suite

Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.