Customer Service Opportunities

Southeastern Railway

Tonbridge

On-site

GBP 21,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Final salary pension

28 days annual leave (including bank-h

Free rail travel across our networks

Job summary

Southeastern is hiring for customer-focused roles across our Tonbridge area, offering varied shifts including weekends and nights. You’ll engage with passengers, help them navigate gatelines, and ensure a safe, welcoming station environment.

No railway experience is required; we welcome applicants from all backgrounds who are passionate about making each journey exceptional and who can work well within a team.

Qualifications

You don’t need railway experience to do this role.
We’re looking for people from all backgrounds to join our team.

Responsibilities

Provide top-notch customer service and follow safety protocols.
Keep stations clean and welcoming for passengers.
Assist with ticket offices, gatelines, platforms, and general station support.
May require driving licence for some roles and could include Passenger Hosts on high-speed services.

Skills

passion for passenger journeys

excellent people skills

customer service experience

proactive and positive attitude

teamwork

handle challenging situations

Job description

Job Introduction

Looking for a career that can take you places? Join our southeastern station team in the Tonbridge area!

Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.

Can you move people?

PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.

Role Responsibility

What You’ll Do

Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.

Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.

Depending On Your Role, You May Spend Your Time

making sure trains are dispatched safely and on time from our platforms
inspecting tickets and helping passengers get through our gatelines
cleaning and tidying our stations
answering passenger questions and helping them get where they need to be
dealing with lost property
selling tickets and promoting activities on our railway
conducting regular safety and security checks.

Your shifts

You will work a varied shift pattern, which includes weekends, bank holidays and nights.
Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
At certain stations, you may also spend some of your shifts working alone.

Please note, we are looking for candidates in specific areas for this role. If you do not live within the specific area(s) that is noted on our advert, then you will be put on hold for now and it may take longer to get to you since we are prioritising certain areas/ depots.

CANDIDATES NEED TO LIVE WITHIN A 40 MINUTE COMMUTE OF TONBRIDGE STATION WITHOUT THE USE OF PUBLIC TRANSPORT.

The Ideal Candidate

The Experience You’ll Need

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All You Need Is

a passion for making every passenger journey the best it can be
excellent people and communication skills
some customer service experience
a proactive and positive attitude
the ability to work well in a team
the ability to handle challenging situations well.

Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Other Things To Know

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
If you applied but weren’t successful in getting a similar role at Southeast, please wait six months before applying again.

What You’ll Get In Return

Along with your salary, the rewards you’ll get include:

a final salary pension
28 days annual leave allowance (including bank holidays)
free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work.

About The Company

A bit about Southeast

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

SE Trains Limited

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