Customer Service Operator - (Overnight)

HealthHero Services Ltd; Bracknell; On-site; GBP 40,000 - 60,000; Full time

Job summary

HealthHero Services Ltd is seeking an Overnight Customer Service Operator to join their 24/7 GP service team. In this role, you will manage client inquiries, assist with appointments, and handle health documentation while providing top-notch customer service. The position offers ongoing training and career progression opportunities within a supportive and dynamic environment.

Benefits

Ongoing training and support

Career progression opportunities

Company Pension scheme

Access to healthcare services

20 days holiday + 8 bank holidays

Qualifications

• Experience in administration and customer-focused roles.
• Eager to work as part of a high-performing dynamic team.

Responsibilities

• First point of contact for incoming calls and booking appointments.
• Process prescriptions and other health documentation.

Skills

Customer service skills

Attention to detail

Emotional intelligence

Sensitivity and understanding

Teamwork

Tools

Microsoft Office

Job description

#IND1

£15.60 per hour inclusive of incentives

Office-based, Bracknell, Berkshire.

Do you have experience in administration and customer focused roles? Are you passionate about helping others?

HealthHero is Europe's largest online provider of GP and counselling services. (To learn more about us, check out our company website here)

We are recruiting for an Overnight Customer Service Operator for our growing 24/7 GP service working 11pm till 7am Friday, Saturday and Sunday nights.

About the Role

• You will be the first point of contact for incoming calls, booking appointments, communicating with GP's and other healthcare professionals, and dealing with calls from clients and patients.
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.

About You

• This position is dependent on a clear basic DBS check and two satisfactory references.
• Excellent customer service skills and attention to detail
• Good levels of emotional intelligence
• Ability to show sensitivity and understanding over the telephone
• Experience using computers and Microsoft packages
• Eager to work as part of a high performing, dynamic team
• Desirable- Experience with call handling/contact centre work.

Benefits

• You will receive ongoing training and support
• Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
• Company Pension scheme
• Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
• 20 days holiday +8 days bank holiday (Pro rata)

Diversity and inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.

We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.