Customer Service Operator- Birmingham

Europa Worldwide Group; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A logistics company in Birmingham seeks a Customer Service Operator to manage customer portfolios and ensure service levels are met. The role requires strong communication skills, a customer service background, and the ability to handle quotes and logistics compliance. Benefits include a hybrid work model and 25 days of annual leave plus bank holidays.

Benefits

Competitive salary

Work from home on Fridays after probation

Free car parking

Benefits portal with discounts

25 days annual leave

Enhanced family leave pay

Employee wellbeing programme

Referral rewards

Positive work-life balance

Qualifications

• Strong internal sales or customer service background.
• Proven time management and communication skills.
• At least 2 years of experience in a commercial office environment.

Responsibilities

• First point of contact for assigned customer portfolio.
• Manage the customer service cycle from start to finish.
• Provide a variety of quotes to customers.

Skills

Strong, confident personality

Time management skills

Communication skills

Numerical proficiency

2+ years of Commercial Office experience

Excellent customer service orientation

Job description

Overview

Europa Worldwide Group is an ambitious independent logistics operator with three divisions: Europa Road, Europa Air & Sea, and Europa Warehouse. The group has been featured in The Sunday Times Top Track 250 for three years, with 15 sales offices in the UK and Ireland and offices in Europe and international sites including Hong Kong, China, India and Dubai.

We are looking for a Customer Service Operator to join our Birmingham branch. You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio, ensuring agreed service levels and financial targets are met.

Responsibilities

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Communicate updates for customers via phone or email.
• Manage the customer service cycle from start to finish, ensuring that key information required to prepare quotes and process consignments is compliant with HMRC customs.
• Provide a variety of quotes to customers to best service their requirements in an ever-changing scenario.
• Ensure commodity codes and invoices are correct and processed for dispatch.
• Be proactive in approaching and engaging with existing customers to generate income.
• Respond in a timely manner to problems or concerns from customers within the required turnaround time.

Our Ideal Candidate (Qualifications & Skills)

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management and communication skills (face-to-face and over the phone).
• A good head for numbers is required.
• At least 2 years of Commercial Office experience; exposure to a logistics role is not essential but preferred.
• Excellent communicator with dedication to excellent customer service.
• A desire to improve gross profit margins.

Benefits

• Competitive salary.
• Hours: Monday to Friday, 9:00am to 5:30pm.
• Hybrid: Work from home on Fridays after probation.
• Onsite amenities: Free car parking.
• Benefits portal with exclusive discounts, company benefits, wellbeing resources, and more.
• 25 days of annual leave plus UK bank holidays.
• Enhanced family leave pay (maternity, paternity, and adoption).
• Employee wellbeing programme.
• Referral rewards: up to £1,000 for referring a friend.
• Strong work-life balance and a positive working culture.
• Recognition programs including charity 50-50 and long service awards.

Note: By submitting your CV, you consent to Europa Worldwide Group Ltd and its subsidiaries holding your personal data. All applications are handled in accordance with General Data Protection Regulations.

Europa Worldwide Group is committed to equality of opportunity for all staff. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, or marital status.

Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.