Customer Service Operator – London Heathrow Airport – £28k

Recruitment Avenue; London; On-site; GBP 28,000; Full time

Job summary

An independent industrial group, recognized among the top in transport and logistics, is seeking a skilled Customer Service Operator. In this dynamic role, you will be the vital link between clients and export operations, ensuring their logistics needs are met with exceptional service. Your expertise in export knowledge and customer relations will shine as you manage inquiries, provide quotes, and handle challenges with professionalism. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you to make a significant impact in a leading organization.

Qualifications

• Experience in export and customer service is essential.
• Knowledge of air export and sea freight is advantageous.

Responsibilities

• Provide a full range of logistics services for clients.
• Ensure compliance with customs and regulatory requirements.
• Handle high volume of customer inquiries and quote requests.

Skills

Export knowledge

Customer service experience

Air export knowledge

Sea freight knowledge

Excellent telephone manner

Organizational skills

Team player

Communication skills

Job description

Job Title – Customer Service Operator

Department/Sector – Export Airfreight Aerospace

Job Location – London Heathrow Airport

Salary – £28k

Hours – 10.00 am TO 18.30 pm

Our client is an independent industrial group that ranks among the world’s top 10 in transport and logistics. Their business has been intercontinental air and ocean freight.

They are recruiting an experienced customer service operator who will work in a busy customer service focused department.

You will be handling a high volume of email exchange and working hand in hand with export operations to ensure customer requirements are met.

You must offer a high level of service to clients. In the role you will be answering quote requests and raised client problems.

Responsibilities:

1. Offer a full range of services
2. Match the complete logistics needs of importers and exporters
3. Organizing transport
4. Customs and regulatory compliance
5. Industrial projects and supply chain service
6. High level customer service skills and quoting
7. High level of customer service

Key Skills/Experience Needed:

1. Export knowledge is essential along with quoting and customer service experience
2. Some AIR EXPORT knowledge is mandatory
3. Sea freight an advantage
4. Excellent Telephone Manner
5. Exceptional Organisational Skills
6. Good Team Player and Communicator