Customer Service Operator

Xact Placements Limited; Winnersh; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading provider of technology-driven facilities management solutions is seeking an organised and proactive Customer Service Operator. The role involves responding to client enquiries, managing service requests, and supporting operations. Successful candidates will receive full training and will work in a supportive team environment, offering opportunities for growth.

Benefits

Competitive salary £25,000

Full training and career development opportunities

Supportive team environment

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.
• Previous experience in facilities management or support service roles is a plus.

Responsibilities

• Act as the first point of contact for all incoming client enquiries.
• Manage and respond to calls and emails courteously and efficiently.
• Liaise with and instruct suppliers to carry out works.

Skills

Communication skills

Customer focus

Problem-solving

Task management

Team player

Tools

Microsoft Office

Task management software

Job description

Our client is a leading provider of technology-driven facilities management solutions, working with over 30 blue-chip clients. They are expanding rapidly and are currently looking to take on an organised and proactive, friendly Customer Service Operator that can work in a team environment as a team player.Duties

• Act as the first point of contact for all incoming client enquiries, providing professional and timely assistance.
• Support operations teams with reactive requests, quotations, and scheduling of tasks.
• Manage and respond to calls and emails courteously and efficiently.
• Use our in-house system and any other relevant software to log, update, and manage service requests.
• Liaise with and instruct suppliers to carry out works, monitor progress, and ensure event closure details are accurately recorded.
• Maintain up-to-date supplier contact details and service compliance documents.
• Ensure building and contact information is correctly maintained.
• Provide ad-hoc support to the Service Desk Manager, including cover for team absence due to holidays or sickness.

Skills and Experience

• Excellent communication skills, both written and verbal.
• Strong customer focus and problem-solving abilities.
• Ability to manage multiple tasks and prioritise effectively.
• Team player with a positive attitude and willingness to learn.
• Familiarity with Microsoft Office and task management software (desirable).
• Previous experience in facilities management or support service roles is a plus, but not required (full training provided).

On Offer:

• Competitive salary £25,000, depending on experience and skills
• Full training and career development opportunities.
• A supportive team environment and room for growth.