Customer Service Operator

Adecco; Stanford-le-Hope; On-site; GBP 28,000 - 33,000; Full time

Job summary

Adecco is looking for a Customer Service Operator in Stanford-le-Hope, responsible for monitoring timelines, coordinating with team members, and maintaining effective communication with customers. This full-time opportunity offers a competitive salary and the chance to grow within a dynamic work environment.

Qualifications

• Highly organised individual with excellent communication skills.
• Strong problem-solving abilities.

Responsibilities

• Monitor job timelines and coordinate with operators.
• Communicate with third-party hauliers.
• Update ATA records and maintain communication with customers.

Skills

Communication

Problem-solving

Organisational skills

Job description

Social network you want to login/join with:

Customer Service Operator, Stanford-le-Hope

Client:

Location:

Stanford-le-Hope, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

516690ca5c15

Job Views:

46

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Job Title: Customer Service Operator

Location: Stanford-Le-Hope

Annual Salary: Up to £33,000

Working Pattern: Full Time

Contract Type: Permanent

Working Hours: Monday to Friday - shifts between 7.30am and 6pm

Key Responsibilities:

• Monitor job timelines, coordinating with operators to ensure timely deliveries and addressing any potential issues promptly.
• Communicate with third-party hauliers to ensure the smooth execution of transportation tasks.
• Update ATA (Actual Time of Arrival) records accurately and promptly for drivers.
• Collaborate with planners to identify and resolve any major operational challenges.
• Keep the CS mailbox and teams constantly updated throughout the day.
• Conduct regular checks on job adherence to schedules, taking immediate action for any pending or delayed tasks.
• Coordinate with the traffic department for potential recovery options in case of tight schedules or delays.
• Verify and communicate the need for Proof of Delivery (POD) with drivers and shipping lines.
• Continuously monitor job timeliness and address any issues in real-time.
• Perform export and vessel checks, updating vessel ETA records for split exports.
• Maintain prompt and effective communication with customers, resolving inquiries and providing updates.
• Collaborate with planners to rebook any failed or pending jobs and re-use requests.
• Ensure screen maintenance accuracy, meticulously indicating any additional costs or wasted jobs.

If you are a highly organised individual with excellent communication and problem-solving skills, we invite you to join our client's vibrant team as a Customer Service Operator. In return for your dedication and commitment, you will receive a competitive salary and the opportunity to grow within a supportive and dynamic work environment.

Don't miss this exciting opportunity to be part of a company that values teamwork, customer satisfaction, and career development. Apply now by submitting your CV!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.