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Customer Service Operator

Europa Worldwide Group

Leeds

Hybrid

GBP 24,000 - 36,000

Full time

2 days ago

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Job summary

An ambitious independent logistics operator is seeking a Customer Service Operator to join their Leeds branch. In this role, you will manage customer relationships, ensuring service levels are met while contributing to financial targets. You'll be the first point of contact for your assigned customers, communicating updates and managing the service cycle. This is an exciting opportunity to work in a dynamic environment, where your contributions will help deliver exceptional client experiences. Join a forward-thinking company that values work-life balance and offers competitive benefits.

Benefits

Competitive Salary Package

Hybrid Work Options

Free Car Parking

25 Days Annual Leave

Enhanced Family Leave

Employee Wellbeing Programme

Referral Rewards

Recognition Programs

Qualifications

Strong customer service skills with a confident personality.
At least 2 years of commercial office experience.

Responsibilities

Manage customer relationships and ensure service levels are met.
Provide updates to customers and process consignments.

Skills

Customer Service

Communication Skills

Time Management

Sales Background

Numerical Skills

Education

Commercial Office Experience

Logistics Industry Exposure

3 days ago Be among the first 25 applicants

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.

We’re looking for a Customer Service Operator to join our Leeds branch!

In this role, you’ll be at the heart of our operation, managing and maintaining customer relationships, ensuring service levels are met and helping us achieve financial targets. With the support of the Customer Service Manager you’ll play a key role in delivering an exceptional experience to our clients.

What you will be doing as Customer Service Operator?

Be the first point of contact for all matters related to your assigned portfolio of customers.
Be responsible to communicate providing updates for customers through either phone or email facet.
Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
Be proactive in approaching and engaging with existing customers to generate income
Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator

Strong, confident personality with an internal sales background and/or customer service background.
Time management skills are essential as are communication (face-to-face and over the phone) skills.
A good head for numbers is required.
At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential)
Excellent communicator and dedication to excellent customer service
A desire to improve the Gross profit margins.

What We Can Offer In Return

Competitive Salary Package
Hours Monday to Friday 9am to 5.30pm Hybrid work from home on Friday after probation.
Convenient Onsite Amenities: Free car parking
Benefits portal: where you access a wide range of exclusive discounts, company benefits, well being resources and much more.
Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
Referral Rewards: Earn up to £1000 by referring a friend to join our team.
Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.

Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note, due to the high volume of applications we receive, we’re unable to respond to all applications, therefore if you do not hear from our recruitment team within 5 working days of your application, unfortunately we will not be progressing any further at this stage. However, we will keep your details on file for future suitable roles. If you prefer us not to keep your details, please let us know by contacting recruitment@europa-worldwide.com

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Transportation, Logistics, Supply Chain and Storage

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