Customer Service Operator

Europa Worldwide Group; Coventry; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading logistics operator in Coventry is seeking a Customer Service Operator to manage customer relationships and ensure service levels are met. This role involves compliance with customs regulations and proactive engagement to drive income. The ideal candidate possesses strong communication and time management skills, with a background in sales or customer service. Benefits include a competitive salary, hybrid working after probation, and a supportive work culture.

Benefits

Competitive salary package

Hybrid work after probation

Free onsite parking

Employee wellbeing programmes

25 days of annual leave

Qualifications

• At least 2 years of office experience.
• Logistics industry experience is a plus.
• Strong dedication to customer service.

Responsibilities

• Manage relationships with customers in assigned portfolio.
• Provide timely updates to customers via phone or email.
• Ensure compliance with HMRC customs regulations.
• Proactively engage with existing customers to generate income.

Skills

Sales experience

Customer service

Time management

Communication skills

Numerical skills

Job description

Europa Worldwide Group is an ambitious independent logistics operator with three divisions: Europa Road, Europa Air & Sea, and Europa Warehouse. It has been featured in The Sunday Times Top Track for three years.

The group employs over 1,000 people across 15 sales and customer service sites in the UK, Ireland, and internationally, including Belgium, the Netherlands, Hong Kong, China, India, the UAE, and South Africa.

We are looking for a Customer Service Operator to join our Sheffield branch. You will build, manage, and maintain relationships with customers, ensuring that service levels and financial targets are met, under the guidance of the customer service manager.

Key responsibilities include:

• Being the first point of contact for your assigned customer portfolio.
• Providing updates to customers via phone or email.
• Managing the customer service cycle from start to finish, ensuring compliance with HMRC customs regulations.
• Offering quotes tailored to customer requirements.
• Ensuring commodity codes and invoices are accurate and processed correctly.
• Proactively engaging with existing customers to generate income.
• Responding promptly to customer problems or concerns.

Ideal candidate profile:

• Confident personality with sales and/or customer service experience.
• Strong time management and communication skills.
• Good numerical skills.
• At least 2 years of office experience; logistics industry experience is a plus but not essential.
• Excellent communication skills and dedication to customer service.
• Interest in improving gross profit margins.

Benefits include:

• Competitive salary package.
• Monday to Friday, 9am to 5.30pm, with hybrid work from home on Fridays after probation.
• Free onsite parking and access to a benefits portal with discounts and resources.
• 25 days of annual leave plus UK bank holidays.
• Enhanced family leave policies.
• Employee wellbeing programmes.
• Referral rewards.
• Supportive work culture promoting work-life balance.
• Recognition programs.

Additional notes:

• We do not accept unsolicited CVs; please apply through the official channels.
• Submission of your CV implies consent for us to process your personal data in accordance with GDPR.
• We are committed to equality of opportunity.
• Employment is subject to satisfactory pre-employment checks.
• If you do not hear back within 5 working days, your application will not be progressed, but your details may be kept on file for future roles.