Customer Service & Operations Support Specialist

Town of Shrewsbury, Massachusetts; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job description

Weekly Hours: 37.5 Hours / Week

Title: Customer Service & Operations Support Specialist

Location: Town Hall

Bargaining Unit: Non-Union

Initial Hiring Rate: $26.24 per hour

Department & Supervisor: Public Works, Business Management Division Manager

Summary

The Town of Shrewsbury, a full-service local government driven by high performance and creativity, is seeking a proactive and customer-focused professional to join the Business Management Division of the Department of Public Works as a Customer Service & Operations Support Specialist.

In this fast-paced, multifaceted role, you’ll be at the heart of supporting residents and stakeholders with all aspects of DPW operations. Whether addressing customer inquiries, streamlining processes, or ensuring smooth day-to-day operations, you’ll play a pivotal role in delivering outstanding service to our community.

As a valued member of the BMD team, you’ll:

• Provide exceptional customer service to meet the diverse needs of our residents and constituents.
• Contribute to operational success across Utility Billing, Solid Waste & Recycling, Permitting, Financials, and other essential functions.
• Help shape and maintain efficient workflows that align with our shared goals.

This is your chance to make a meaningful impact in a very collaborative, high-performance environment where creativity and resourcefulness are celebrated. The Town of Shrewsbury is committed to fostering a workplace culture that raises innovative leaders in local government. There are numerous opportunities to develop professionally and personally within the Department of Public Works and the Town as a whole.

Work Hours & Benefits

The Specialist works from the Public Works Office Suite in Town Hall. The work hours are 37.5 hours per week, Monday through Friday, with overtime as needed. The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension, an extensive employee assistance program, opportunities for professional development, and paid time off such as sick, personal, and vacation days. Notably, Shrewsbury is the first local government to offer comprehensive paid family medical leave.

How to Apply

We invite you to join a team dedicated to enhancing the quality of life in Shrewsbury. Apply now to help us deliver outstanding services to the community!

For more information about this opportunity, please review the full job description. When applying, send a cover letter and resume via email to Kristina Ordung, Assistant Town Manager for Human Capital, at [e-mail]. Please indicate the position you are applying for in the subject line. The position is open until filled, with initial review of applicants beginning on May 7, 2025.