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A leading company in the staffing industry seeks a Customer Service Operations Manager to lead an onshore escalation team and manage global BPO vendors. The role entails coaching managers, driving team performance, and enhancing customer experience through strategic initiatives. Ideal candidates will have experience in contact center environments and a proven track record of operational excellence.
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kingston upon hull, east yorkshire, United Kingdom
Other
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Yes
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2
06.06.2025
21.07.2025
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Customer Service Operations Manager
We’re looking for a strategic leader to oversee an onshore escalation team (~50 people) and global BPO vendors (~3,000 people). You’ll coach four managers, drive performance, and ensure a top-tier customer experience in a fast-paced contact center.
This role requires management time in the Oxford office
Pay range for this role includes a base of £60,000-65,000 plus a bonus structure
Key Responsibilities:
What We’re Looking For:
There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.