Customer Service & Operations Analyst, Remediation Operations (6 months)

www.findapprenticeship.service.gov.uk - Jobboard; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A reputable job service platform is seeking a Customer Service & Operations Analyst in Manchester. You'll engage with customers directly to address queries and enhance service processes. The role requires strong customer service skills and is a hybrid position, requiring some time in the office. Join us to help deliver outstanding outcomes for our customers and the business.

Qualifications

• Strong interpersonal skills to listen to our customers and maintain an understanding of their needs.
• Good organizational skills to deliver to deadlines.
• Ability to work well in a fast-paced environment.

Responsibilities

• Responding to complex customer queries promptly and tactfully.
• Speaking directly with customers to collect and analyze required information.
• Participating in initiatives to improve customer service.

Skills

Customer service abilities

Organizational skills

Interpersonal skills

Knowledge and experience of Remediation

Job description

Join us as a Customer Service & Operations Analyst, Remediation Operations

• We’ll look to you to deliver successful outcomes for your customers by investigating queries, completing administration tasks, supporting business processes and procedures, and understanding the needs of our customers and the business
• Working with a supportive and collaborative team, you’ll be speaking to customers directly on the telephone on the back of direct mailings relating to Remediation activity
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• You’ll work from home some of the time, but you’ll also spend a minimum of 2 days per week in our Manchester office
• This role is being offered until 31/03/2026

What you'll do

Joining a specialist Remediation team, you’ll be working together to deliver the most successful outcomes for the business and our customers.You’ll be responding to queries from customers promptly and tactfully within our SLAs.

We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times

Your day-to-day will include:

• Responding to complex customer queries and process, authorise and investigate transactions
• Speaking directly with customers and business to collect and analyse the required information
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You’ll also perform well under pressure while maintaining high levels of accuracy throughout.

You’ll also demonstrate:

• Knowledge and experience of Remediation
• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships