Customer Service & Operations Analyst - Anti-Money Laundering

NatWest Group; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial institution is seeking a Customer Service & Operations Analyst specializing in Anti-Money Laundering. In this role, you will investigate customer queries and support training initiatives. Ideal candidates will have experience in AML processes and strong communication skills. Join us to enhance our customer service and operational success.

Qualifications

• Experience in working with AML processes and procedures.
• Ability to meet deadlines with high attention to detail.

Responsibilities

• Investigate queries and escalate as needed.
• Ensure accurate processing within agreed timelines.
• Participate in initiatives for customer service improvements.
• Review errors and complaints to identify trends.

Skills

Knowledge of AML processes

Attention to detail

Good communication skills

Understanding of financial services

Job description

Overview

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

What you\'ll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you\'ll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills