Customer Service Officers (Many Vacancies)

OAKTREE CONSULTING; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading consulting firm is seeking an Outbound Call Associate based in Glasgow. The role involves engaging with customers to gather information, providing excellent customer service, and improving operational performance through proactive communication. Candidates should have a diploma and some experience in a call-centre environment, with strong problem-solving and communication skills.

Qualifications

• 1 to 2 years experience in call center or service-related industry.
• Minimum C5 for English O level required.
• Pleasant disposition with good communication skills.

Responsibilities

• Proactive contact and engage customers through surveys.
• Provide quality customer service and resolve queries.
• Submit reports and propose new strategies.

Skills

Communication

Customer Service

Problem Solving

Fluency in a Second Language

Typing Skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [e-mail] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.