Customer Service Officer - Stratford

GBS Global Applied Knowledge; Stratford-upon-Avon; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading educational provider in Stratford-upon-Avon is seeking a Customer Service Officer. This role involves providing high-quality support to students, managing inquiries effectively, and ensuring a seamless student experience. The ideal candidate will have a degree and strong communication skills, contributing to a positive campus atmosphere.

Benefits

25 days annual leave plus public holidays

Flexible benefits

Discretionary annual performance bonus

Employee referral scheme

Reward and recognition programme

Qualifications

• Degree or equivalent qualification needed.
• Exceptional communication skills required.
• Strong organisational skills essential.

Responsibilities

• Provide high-quality student administration and advice.
• Respond to student enquiries accurately and quickly.
• Handle confidential information with sensitivity.

Skills

Interpersonal skills

Communication skills

Problem-solving abilities

Organisational skills

Attention to detail

Education

Degree or equivalent qualification

Tools

Microsoft systems

Job description

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Client:

GBS Global Applied Knowledge

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Job Reference:

3ecb621f384f

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Customer Service Officer - Stratford

Department: BIU & Customer Services

Location: East London - Stratford

Type of Contract: Permanent

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.

This role is not eligible for visa sponsorship!

Main Responsibilities

What the role involves:

• Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
• Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
• Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
• Respond with speed and accuracy to email, phone, and in-person enquiries.
• Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

Requirements

About You:

• Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
• Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
• Strong written communication abilities, including a professional and inclusive telephone manner.
• Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
• Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
• Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
• Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
• Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
• Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.

Other Information

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.