Customer Service Officer (Reception and Administration)

Your Housing Group; St Helens; On-site; GBP 23,000; Full time

Job summary

Your Housing Group offers an exciting opportunity as a Customer Service Officer at Ravenhead Foyer, a supportive accommodation scheme for young people. In this permanent role, you will provide high-quality administrative support and ensure a welcoming environment for visitors. The position comes with a competitive salary and numerous employee benefits, making it a fantastic opportunity for those passionate about youth support and community service.

Benefits

25 days annual leave plus Bank Holidays

Contributory pension plan (company matches up to 8%)

Healthcare cash plan (Medicash)

Employee Assistance Programme for health and wellbeing

Discounts on various services

Qualifications

• Excellent customer service skills required.
• Understanding of safeguarding practices necessary.
• GCSE Maths and English (or equivalent) essential.

Responsibilities

• Managing reception area and providing administrative support.
• Processing rental income and ordering office supplies.
• Ensuring safety of the building and its occupants.

Skills

Customer service skills

Non-judgemental approach

Team player

Education

GCSE Maths and English (or equivalent)

Tools

Computer packages

Job description

Customer Service Officer (Reception and Administration)

Job Introduction

Job Location: St Helens

Contract: Permanent

Weekly Hours: 35 hours (Monday to Friday)

So… what is this role exactly?

Your Housing Group has an exciting opportunity for a full-time, permanent reception and administrative role at Ravenhead Foyer, a supported accommodation scheme for 16–25-year-olds.

The Foyer team is committed to the development of young people through bespoke training and support programs.

As a Customer Service Officer, you will be the first point of contact for customers and visitors, providing high-quality administrative support to the team.

We are looking for someone with excellent customer service skills, a good understanding of safeguarding practices, and a passion for delivering outstanding service.

What will my working week look like?

The scheme-based reception cover is from 9am to 5pm, Monday to Friday.

What will I be responsible for doing?

• Managing a variety of computer packages.
• Managing the reception area and providing administrative support to the Foyer Team.
• Ordering supplies for the office and accommodation.
• Processing rental income following financial procedures.
• Ensuring the safety of the building and its occupants.

And what would make me stand out from the crowd?

To be a successful Customer Service Officer at YHG, you will have…

• The ability to demonstrate an advantaged, non-judgemental approach to supporting young people.
• Be a team player.
• GCSE Maths and English (or equivalent).

What’s in it for me?

We offer a salary of £22,932 for a 35-hour week, 25 days of annual leave (which increases with service), plus Bank Holidays. Our employee benefits go beyond salary and holiday allowances.

While based at Ravenhead Foyer, you will also have access to Youggle House in Birchwood, Warrington, for wellbeing, social activities, and meetings. You may be required to travel there for team meetings and training.

We provide a comprehensive benefits package, including a contributory pension (company matches up to 8%), a Healthcare cash plan (Medicash), an Employee Assistance Programme offering health and wellbeing benefits, and discounts.

Your Housing Group is a registered social landlord dedicated to providing quality, affordable homes and addressing the UK's housing needs. We build over 1,000 new homes annually and manage 29,000 properties.

We are proud to be a great place to work, with over 88% of colleagues recommending us.

Pre-employment checks: Successful applicants will need to complete a satisfactory Basic DBS check.

Closing Date: Monday 28th July 2025. We review applications as received and may close the advert early, so apply soon.

We value diversity and encourage applications from all communities. We operate a Guaranteed Interview Scheme for applicants with disabilities who meet minimum role requirements. We also consider potential conflicts of interest or security issues related to applications from our customers.

91% of staff recommend Your Housing Group as a great place to work!