Customer Service Officer - Premier Banking

Community Options, Inc.; Manchester; On-site; GBP 27,000; Full time

Job summary

Community Options, Inc. is seeking a Customer Service Officer for Premier Banking in Manchester. This role involves handling inbound customer queries, providing exceptional service, and maintaining relationships within a fast-paced environment. A competitive salary and a comprehensive benefits package, including 33 days of holiday, are offered to the successful candidate.

Benefits

Generous holiday entitlement of 33 days

Contribution towards retirement savings

Flexible reward program for benefits

Comprehensive training and ongoing coaching

Qualifications

• Experience in a customer service environment.
• Ability to thrive in a fast-paced environment.
• Commitment to providing personal service.

Responsibilities

• Handle inbound calls from Premier Customers regarding various queries.
• Take ownership of calls, solving customers’ queries.
• Identify complaints and restore relationships with customers.

Skills

Communication skills

Organizational skills

Time management

Detail-oriented

Job description

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Join us as a Customer Service Officer, Premier Banking

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways to Bank and supporting them in choosing the options that work best for them
• You’ll be a detail-orientated person able to complete processes and procedures while providing each customer with a seamless experience
  
  

What you'll do

You’ll handle inbound calls from Premier Customers regarding a wide range of queries delivering an exceptional service to everyone you speak to. Whether it’s making payments, dealing with banking queries, providing product information or booking customers in to discuss their finances with a relationship manager, you’ll be there to help.

Your duties will include

• Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable customer experience
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Identifying complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Improving processes and procedures to maximise customer satisfaction and efficiency
  
  

The skills you'll need

You’ll have experience of working in a customer service environment and enjoy applying your excellent organisational and time management skills to meet customer needs and performance goals.

We’re Also Looking For You To Demonstrate

• Excellent communication skills, both verbal and written
• The ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detail
• The commitment to go the extra mile for our customers, providing a truly personal service
• An enthusiasm for developing new skills and taking on new responsibilities
• Good technology skills with the ability to multitask whilst talking to customers
  
  

Working here

• We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating shift pattern
• You’ll work 35 hours over 5 days between the hours of 7.00am and 9.00pm, this will include 3 weekend shifts, a Saturday or Sunday in a 12 week period.We'll discuss your hours in more detail at your interview
• Upon completing your 6 month probation, you'll be required to work 1 day a week in the office
• You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level
  
  

This job does not meet Skilled Worker Visa sponsorship requirements.

How We'll Reward You

You’ll join on a competitive salary of £26,010 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays. Visit our rewards and benefits page for more information on the benefits packages we offer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking, Software Development, and Investment Banking

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