Customer Service Officer - Premier Banking

NatWest Group; City of Edinburgh; On-site; GBP 27,000; Full time

Job description

Join us as a Customer Service Officer, Premier Banking

• We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You'll be educating customers in the different ways to Bank and supporting them in choosing the options that work best for them
• You'll be a detail-orientated person able to complete processes and procedures while providing each customer with a seamless experience

What you ll do

You'll handle inbound calls from Premier Customers regarding a wide range of queries delivering an exceptional service to everyone you speak to. Whether it's making payments, dealing with banking queries, providing product information or booking customers in to discuss their finances with a relationship manager, you'll be there to help.

Your duties will include

• Taking full ownership of your calls, solving customers' queries and providing an outstanding memorable customer experience
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Identifying complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Improving processes and procedures to maximise customer satisfaction and efficiency

The skills you ll need

You'll have experience of working in a customer service environment and enjoy applying your excellent organisational and time management skills to meet customer needs and performance goals.

We're also looking for you to demonstrate:

• Excellent communication skills, both verbal and written
• The ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detail
• The commitment to go the extra mile for our customers, providing a truly personal service
• An enthusiasm for developing new skills and taking on new responsibilities
• Good technology skills with the ability to multitask whilst talking to customers

Working here

• We re here for our customers, whatever the time of day or night, so you ll need to be flexible and commit to working a rotating shift pattern
• You'll work 35 hours over 5 days between the hours of 7.00am and 9.00pm, this will include 3 weekend shifts, a Saturday or Sunday in a 12 week period. We ll discuss your hours in more detail at your interview
• Upon completing your 6 month probation, you ll be required to work 1 day a week in the office
• You ll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you re ready, we'll help take your career to the next level

This job does not meet Skilled Worker Visa sponsorship requirements.

How we ll reward you

You'll join on a competitive salary of £26,010 and in addition you'll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days (pro rata for hours worked) - you may be required to work bank holidays. Visit our rewards and benefits page for more information on the benefits packages we offer.