Customer Service Officer - Membership

Office Angels; London; On-site; GBP 24,000 - 27,000; Full time

Job summary

A respected organisation in the membership sector is looking for a Customer Services Coordinator to provide outstanding service to members and manage insurance-related processes. The role requires strong communication skills and customer service experience, with a salary range of £24,000–£27,000 depending on experience, alongside benefits such as 22 days holiday and subsidised transport costs.

Benefits

Competitive salary

22 days holiday + bank holidays

Subsidised transport costs

Company pension & life insurance

Income protection & private healthcare

Supportive, friendly team and great workplace culture

Qualifications

• Previous experience in a customer service role.
• Insurance knowledge is desirable but not essential.

Responsibilities

• Handle sickness and life insurance claims with care and accuracy.
• Respond to member enquiries via phone, email, and post.
• Offer guidance on services and policies.
• Process direct debits and maintain data accuracy.

Skills

Customer Service Experience

Strong communication and interpersonal skills

Excellent time management and organisation

High attention to detail and accuracy

Proficiency in Microsoft Office

Job description

Join Our Team as a Customer Services Coordinator!
Location: Kings Cross, London
Contract: Full-time, Permanent, Office-based
Hours: 8:30am - 4:30pm (4pm finish on Fridays!)

About the Company

Join a respected organisation within the membership sector, serving the Transport & Logistics industry. Known for excellent customer service and industry expertise, they offer a collaborative and supportive working environment.

About the Role

Are you an enthusiastic and customer-focused professional looking to contribute to a growing team? Our client is seeking a Customer Services Coordinator to provide outstanding service to members and play a key role in supporting insurance-related processes.

Key Responsibilities

As part of the Member Services team, you will:

• Process Claims: Handle sickness and life insurance claims with care and accuracy


• Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post


• Provide Product Information: Offer guidance on services and policies


• Manage Transactions: Process direct debits and maintain data accuracy

What You'll Bring

• Customer Service Experience: Previous experience in a customer service role


• Insurance Knowledge: Desirable but not essential


• Skills:




• Strong communication and interpersonal skills


• Excellent time management and organisation


• High attention to detail and accuracy


• Proficiency in Microsoft Office


• Ability to work independently and meet deadlines

What's in it for You?

• Competitive salary: £24,000-£27,000 (depending on experience)


• 22 days holiday + bank holidays


• Subsidised transport costs


• Company pension & life insurance


• Income protection & private healthcare


• Supportive, friendly team and great workplace culture

Ready to Apply?

If you're passionate about delivering top-tier customer service and want to make a difference in a dynamic industry, we'd love to hear from you. Apply Today!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.