Customer Service Officer (Life Science Graduate)

Find Apprenticeships; Hawkesley; On-site; GBP 25,000 - 29,000; Full time

Job summary

A well-established, science-led organization in Birmingham seeks two Customer Service Officers to start their career in a dynamic environment. The role offers comprehensive training, a clear progression path into sales, and exceptional support in a collaborative team atmosphere. Ideal candidates are life science graduates with a proactive attitude and strong communication skills.

Benefits

Annual bonus of up to £5,000 paid quarterly

25 days holiday + bank holidays + Christmas shutdown

Pension scheme

Modern office with on-site gym

Support and training from a friendly team

Qualifications

• A Life Science degree is essential.
• Strong written and verbal communication skills.
• Confident IT skills, especially in MS Excel.

Responsibilities

• Processing and analysing sales orders.
• Providing exceptional support to internal teams and field sales.
• Investigating and resolving customer queries.

Skills

Communication skills

IT skills

Proactive attitude

Teamwork

Education

Life Science degree

Tools

MS Excel

Job description

Location: Birmingham (Office based)
Salary: 25,000 per annum (with review after probation)
Opportunities for progression into sales Supportive training environment Long-established company

Are you a life science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for two Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.

You'll be working alongside an easy going team who care about what they do, in a varied role where no two days are quite the same. There's a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.

What you'll be doing as the Customer Service Office (Life Science):

• Processing and analysing sales orders
• Preparing accurate customer quotations and managing price lists
• Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
• Investigating and resolving customer queries (including technical issues)
• Taking ownership of customer complaints and ensuring successful resolutions
• Supporting continuous improvement by suggesting new ideas and efficiencies
• Raising purchase orders and coordinating delivery expectations
• Supporting office support and finance tasks (invoicing, remittance advice, credit control)

What you'll need:

• A Life Science degree
• Strong communication skills written and verbal
• Confident IT skills, especially MS Excel
• A proactive, helpful attitude and a genuine interest in customer service
• Able to work independently and as part of a supportive team
• A positive, curious mindset and a willingness to get stuck in!

What's in it for you as the Customer Service Office (Life Science)

• Starting salary of 25,000, reviewed after probation
• Annual bonus of up to 5,000 paid quarterly
• Clear development pathway - with potential to move into sales if that's your interest
• Full support and training from a friendly, knowledgeable team
• Modern, well-equipped office with parking, a kitchen and on-site gym
• 25 days holiday + bank holidays + Christmas shutdown
• Pension scheme
• A business that values its people and gives you room to grow

If you're keen to build your career in a meaningful, science-led environment and want to join a company where you'll be supported from day one, we'd like to hear from you.

Please apply with your CV and a short covering letter in the first instance.