Customer Service Officer - Derrimut

Buscojobs; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job description

Time left to apply : End Date : April 13, 2025 (24 days left to apply)

Job requisition id : JR10005553

Generate, Grow and Achieve

Work for a reputable leader in the building and construction industry. Alex Fraser is looking for a high-energy Customer Service and Dispatch Agent to service our growing business, selling recycled products from our Victorian and Queensland facilities. You will be responsible for our customer calls and allocations of aggregate and roadbase materials.

Previous experience is favorable, but not necessary. We are looking for a sales-focused, customer-centric service superstar!

In your new role, you will :

1. Work in a team of 8, across Melbourne and Brisbane, using software to coordinate the dispatch of recycled concrete, aggregates, and road base products.
2. Work closely with our Transport and Logistics team as well as Key Account Managers, confirming orders, responding to general inquiries, and allocating trucks to the schedule.
3. Shift hours are 6:30 am - 4:00 pm, Monday-Friday, with up to 2 Saturdays rostered per month.
4. Be responsible for incoming customer calls from our Victorian and Queensland customers.
5. Coordinate up to 50 trucks, enjoying dealing with customers, drivers, and solving a moving puzzle!
6. Have experience with telephone-based logistics, high-level Microsoft skills (MS Excel, Outlook), and high-level numeracy. Experience with aggregates, construction materials, or concrete is desirable but not essential.

This role is a great fit if you have :

1. Previous experience in the construction industry preferred but not essential.
2. The ability to quickly develop product/industry knowledge.
3. Superior communication and customer service skills.
4. A high level of emotional resilience and a positive attitude.
5. Strong presentation, negotiating, and influencing skills.
6. A positive and influential presence in building strong and effective relationships with key internal and external stakeholders.
7. Ability to work productively with a solution-oriented mindset.
8. Ability to work well under pressure.

What we offer :

1. An attractive remuneration package.
2. Company laptop.
3. Resources to work remotely.
4. Ongoing career and development opportunities.

Our People :

Our culture is driven by our values of High Performance, Respect and Integrity, A Sense of Ownership, Accountability, and Collaboration. These values are the backbone of our success and help create an inclusive and supportive workplace. We grow and develop our own leaders through numerous pathways including a structured graduate program, internships, and operational and trades roles. We recruit great people, we train them well, and we make sure they have the right experience to build a successful career.

We value diversity and recognize the importance of our teams reflecting the communities we are part of and support. We are seeking to improve and embrace diversity in our workforce which will lead to improved safety, performance, and operational outcomes.

If this sounds like a good opportunity for you, apply now!

About us

Alex Fraser is recognized as a global leader in sustainability and the supply of heavy construction materials with more than 140 years of experience, a diverse team of people, and a network of recycling facilities and asphalt plants across Brisbane and Melbourne.

Alex Fraser has recovered and recycled more than 50 million tonnes of concrete, brick, rock, asphalt, and glass to produce high-quality, high-specification, recycled products needed to build greener roads, rail, bridges, pipelines, and ports.

Alex Fraser is proud to be part of the Hanson Group of Companies since 2018.