Customer Service Officer, Coutts

Medirest Signature; Southend-on-Sea; Hybrid; GBP 32,000; Full time

Job summary

A financial services provider is seeking a Customer Service Officer to deliver exceptional service to private banking customers. The role involves addressing queries and ensuring seamless procedures to enhance customer experience. Candidates should have experience in customer service, strong communication skills, and be detail-oriented. This is a hybrid position with a salary of £31,995 per year.

Benefits

Retirement savings contribution

Flexible rewards programme including healthcare benefits

Qualifications

• Experience in private banking or financial services.
• Ability to work under pressure and meet deadlines.
• Knowledge of data protection and relevant regulations.

Responsibilities

• Provide outstanding service as the first point of contact.
• Complete processes accurately for customer satisfaction.
• Review customer needs and respond to queries on time.
• Maintain accurate customer information records.

Skills

Customer service experience

Strong communication skills

Numerical and problem-solving skills

Attention to detail

Tools

Microsoft Excel

Job description

Join us as a Customer Service Officer in Coutts

• If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
• You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
• In return, you'll be working in a supportive environment with opportunities to advance your personal and career development
• We're always here for our customers so you'll need to be flexible in working a rotating shift pattern
• This is a hybrid role so after successful training , you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.

Day-to-day, you’ll be:

• Accurately completing processes and procedures, providing our customers with a seamless and positive experience
• Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
• Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
• Updating customer information to make sure accurate records are maintained

The skills you'll need

You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.

You’ll also need:

• A background in providing support to a regulated sales team
• Good numerical and problem-solving skills and attention to detail
• An awareness of data protection, money laundering and FCA regulations
• Good knowledge of Microsoft Office, especially Microsoft Excel

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

How we'll reward you

Salary: £31,995 per year (pro rata for part time hours worked)

You’ll join on a competitive salary of £31,995 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.