Customer Service Officer (Council Tax / Housing Benefits)

Adecco; Twickenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Adviser in Twickenham to provide essential support and resolve customer enquiries across multiple channels. The ideal candidate will have experience in a busy customer service role and a working knowledge of Council Tax and Housing Benefit. This role promises excellent career prospects and a collaborative atmosphere.

Qualifications

• Experience in a customer service role within a busy front-line environment.
• Working knowledge of Council Tax and/or Housing Benefit is essential.

Responsibilities

• Deliver an excellent customer experience across various channels.
• Handle customer enquiries received through all access channels.
• Maintain accurate records related to customer service provision.

Skills

Experience in a customer service role

Working knowledge of Council Tax

Strong communication skills

Job description

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Job Reference:

3f611b33aa69

Job Views:

28

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Role Purpose:

The role of Customer Service Adviser provides crucial support by ensuring customers have access to the right level of service and by resolving both external and internal customer enquiries across all contact channels including inbound calls, face-to-face, and email customer enquiries.

Responsibilities:

• Deliver an excellent customer experience by providing advice and, wherever possible, resolution at the first point of contact. This includes all customer access channels such as telephone, face-to-face, letter, email, web, web chat, and SMS.
• Provide a high-quality & comprehensive information service, ensuring a consistently high level of response for customers that meets both external & internal customer needs for any Council Service.

Duties & Responsibilities:

• Handle customer enquiries received through all access channels within agreed times and standards.
• Resolve enquiries regarding council tax and housing benefit at first contact following trained processes, encouraging customers to use the most efficient method to access information about council services.
• Maintain accurate records related to customer service provision.

Knowledge, Skills & Experience:

• Experience in a customer service role within a busy front-line environment, including both public and private sectors.
• Working knowledge of Council Tax and/or Housing Benefit (essential).

*Please note only successful candidates will be notified.*

Adecco acts as an employment agency for permanent recruitment and an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.